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(+632) 364 8677 | (+63) 907 700 0000

Monday-Friday, 8:30AM-5:30PM (GMT+8)

sales@customthread.com

FAQs | We’re here to help!

Got other questions? Call us at +632-3648677 or send us a message at support@customthread.com  and we'll take care of it.

What can we help you with?

Is there a minimum order?

The minimum order varies per product. Some products may require 12 pieces or more, and some may not. You may check the minimum order requirement located at each product page.

How do I order?

The process for ordering is divided into 3 simple steps:

STEP 1: QUOTATION

This is the process where all product requirements ( i.e., product category and type, quantity, size breakdown, design dimensions, etc) are gathered, and a formal quotation is sent to you. You may request for a quote by clicking the "Request Quote" button from any page or call our Sales & Support Hotline, Mondays to Fridays from 8:30am to 5:30pm.

STEP 2: SAMPLING

We will provide you an official quotation once your order details have been finalized. From there, you can request for a prototype sample based on your specified order. We will collect a standard sampling fee that may be deducted from your total contract price once you decide to push through with your order. A different sampling fee is collected for sure orders. The specific details will be enumerated on the official quotation or discussed to you by our sales agent.

STEP 3: PLACEMENT OF ORDER

When the customer is ready to place an order, we will be issuing an Order Conforme. This document will contain all important details regarding the transaction, including, but not limited to, product specifications and payment details. Both parties will be required to sign the conforme either through a soft or hard copy. 50% down payment will be collected from customers within Metro Manila while a full payment (100%) will be required for provincial (Philippines) and International customers.

How much for this design or type of garment or for this quantity, etc?

The price of your order will depend on mainly two things— the apparel and the decorations. Price of the apparel will depend on (but not limited to) the following: quantity, product type, complexity, material type, and lead time. Price of the decorations will depend on (but not limited to) the following: quantity, number of decorations, type of decoration, number of colors, size of decoration. Prices among size breakdown of your order will be the same, as long as they follow the sizing guide that we offer.

Can someone help me design my apparel?

Yes, we have full time visual artists who would gladly help you out! For a one time design fee, inclusive of two revisions, our artists can help translate your ideas into your apparel. You can also create your own design through our Design App in our website! You can upload your existing design or make one from scratch, and edit it directly through the Design App. With hundreds of fonts to choose from and an easy drag and drop system, you'll have a better idea of how your shirts will look like even before you get them!

What will happen if there is a mistake on our order?

If we make a mistake, we will take full responsibility by either of the following: replace the items; issue a full refund; or issue a compensation discount. This will only be applicable if the order conforme was not followed.

What would happen if there are defective items?

All items go through thorough quality control procedures. However, should there be any claims, we will send a return form for you to fill up and request the items to be shipped back for validation. Should the claim be valid, we will either replace the defective item, issue a partial refund, or issue a compensation discount.

Would it be possible to arrange a meeting with one your representatives?

If your office is located within Metro Manila, one of our sales executives may schedule a visit to your office to discuss your requirements. You may also schedule a meeting with us at our headquarters by sending an email to sales@customthread.com or calling us through +63-907-700-0000 or +632-364-8677.

Where is CustomThread located?

Our headquarters and sales showroom located at Blk 6 Lot 1, Don Faustino St. corner Don Primitivo St., Brgy. Holy Spirit, Quezon City. You are welcome to visit anytime Mondays to Fridays from 8:30am to 5:30pm.

Where and how do you deliver?

Refer to our Delivery Fee scheme as seen below:

Quantity NCR (In House) Luzon Visayas Mindanao International
12-50pcs ₱300 ₱1000 ₱1300 ₱1300 Price varies
51-100pcs ₱500 ₱1200 ₱1500 ₱1500 Price varies
101pcs and up Free ₱2300 ₱2500 ₱2500 Price varies
Sample shipping fee Free Free Free Free Price varies

Final price may vary depending on the quantity of order.

How long will it take for me to receive my items?

Production and delivery schedule depends on the quantity of your orders and product requirements. Production lead time can span from 6 to 30 working days. Production timelines will be specified and confirmed by our Apparel Specialists upon finalizing your order. This detail will be reflected on the order conforme and guaranteed once both parties agree on it.

How are the items packaged?

Items are packed individually, but special packaging is available upon request.

What are the ways I can customize my apparel?

There are two major customization methods offered by CustomThread: Apparel Customization and Decoration Customization.

Apparel customization allows you to build your apparel from scratch, from garment pattern to print options. This can be done by submitting a design layout to our Sales and Support Team, or by customizing one of the templates offered in our site, through the Design App.

Decoration customization allows you to add your logos and artworks through rubberized silkscreen, direct digital embroidery, direct to garment printing, and many more. Our Apparel Specialists would be more than happy to help you out on determining the perfect type of print for your requirements.

How do I know which fabric to use?

Each product type has its recommended fabric. However, should you want to explore other options that better suits your need, our Fabric Guide is available for you.

Get in touch

(+632) 364 8677

(+63) 907 700 0000

M-F 8:30AM-5:30PM (GMT+8)

sales@customthread.com

Products

    Get in touch

    (+632) 364 8677

    (+63) 907 700 0000

    M-F 8:30AM-5:30PM (GMT+8)

    sales@customthread.com

    Products
    Services
    About Us
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    CustomThread Inc.
    CustomThread Inc.
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